Please contact us on firstname.lastname@example.org for any refund or exchange queries within 14 days of receiving the order. You must contact us straight away with any issues and once an exchange or refund has been agreed we must receive the product within 14 days.
All unwanted items must be in the original condition in which you received them with all original tags attached. If the return tag has been removed we will automatically refuse the refund/exchange.
When trying on items please ensure that you are not wearing perfume, make up, fake tan, or deodorant which may leave a scent or residue on the garment. We are unable to accept the exchange of any item which has evidence of wear, excessive handling, or if these instructions have not been followed.
For your own protection we recommend using a signed for delivery service or one which insures you for the value of the goods you are returning. We do not cover postage costs for returning items. The original postage price paid for the item will NOT be refunded.
International customers should note that we do not refund postage costs and that any request for an exchange will incur an additional delivery charge to send your exchanged item. We do not pay any custom clearance charges for items which are returned from international customers.
Once an item is received it is then inspected by our returns team. We aim to process all returns within 14 days of receiving your item providing that the items are in their original brand new, unused and re-saleable condition.
Our dresses are handmade and therefore there may be slight imperfections i.e. one bead missing. We do not accept refunds for this.